About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
As a Tech Support Agent (English/French Bilingual), you will help our customers with troubleshooting, guiding, and providing suggestions in order to get systems back in French.
Our Tech Support Agent answers questions to customer's tech problems with different types of devices, uses information from customers to diagnose tech issues, and walks customers through the steps needed to fix various problems
We also want people with a passion for technology and strong communication skills - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
As a Tech Support Agent (English/French Bilingual), you Have:
- Advanced English level 85%
- Advanced French level 85%
- Typing speed - 35 WPM or above
- Grammar & Spelling - (85% points or above in both languages)
- High School Diploma
- 10Mb Internet Speed or more
- Full-time availability
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
