About 24-7 Intouch
24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
As a Tech Support Agent (English/French Bilingual), you will help our customers with troubleshooting, guiding, and providing suggestions in order to get systems back in French.
Our Tech Support Agent answers questions to customer's tech problems with different types of devices, uses information from customers to diagnose tech issues, and walks customers through the steps needed to fix various problems
We also want people with a passion for technology and strong communication skills - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
As a Tech Support Agent (English/French Bilingual), you Have:
- Advanced English level 85%
- Advanced French level 85%
- Typing speed - 35 WPM or above
- Grammar & Spelling - (85% points or above in both languages)
- High School Diploma
- 10Mb Internet Speed or more
- Full-time availability