24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
24-7 Intouch has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after 24-7 Intouch was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.
About the Job
As a Universal Agent (English/French Bilingual), you will provide service by helping our customers with troubleshooting, guiding, and providing suggestions in French.
Our Universal Agents are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
Working as a Universal Agent (English/French Bilingual), You Have:
- Strong English proficiency
- Advanced French level 85%
- A High School Diploma
- Typing speed (35 WPM or above)
- The ability to utilize standard text, and personalized responses to aid customers in their needs
- Strong grammar and spelling skills in both languages
- The ability to multitask
- Effective communication skills
- 10MB Internet Speed or more
- Full-time availability