Who We're Looking For

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

As a Universal Agent (English/French Bilingual), you will provide service by helping our customers with troubleshooting, guiding, and providing suggestions in French.

Our Universal Agents are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.

Working as a Universal Agent (English/French Bilingual), You Have: 

  • Strong English proficiency
  • Advanced French level 85%
  • A High School Diploma
  • Typing speed (35 WPM or above)
  • The ability to utilize standard text, and personalized responses to aid customers in their needs
  • Strong grammar and spelling skills in both languages
  • The ability to multi-task
  • Effective communication skills
  • 10MB Internet Speed or more
  • Full-time availability
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.
 
By signing this application, the applicant consents to IntouchCX collecting, using, and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
 
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
SMS* : By selecting "Yes", you consent to receive alerts from IntouchCX via text message regarding this exciting opportunity!
Message and data rates may apply. You will receive message depending on your application process. Text HELP for help or STOP to cancel.
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