About 24-7 Intouch
24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
As a Universal Agent, you will provide service by helping our customers with troubleshooting, guiding, and providing suggestions.
Our Universal Agents are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
Working as a Universal Agent, You Have:
- Strong English proficiency
- A High School Diploma
- Typing speed (35 WPM or above)
- The ability to utilize standard text, and personalized responses to aid customers in their needs
- Strong grammar and spelling skills
- The ability to multitask
- Effective communication skills
- 10MB Internet Speed or more
- Full-time availability