IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.
IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.
About the Job
As a Universal Agent, you will provide service by helping our customers with troubleshooting, guiding, and providing suggestions.
Our Universal Agents are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
Working as a Universal Agent, You Have:
- Strong English proficiency
- A High School Diploma
- Typing speed (35 WPM or above)
- The ability to utilize standard text, and personalized responses to aid customers in their needs
- Strong grammar and spelling skills
- The ability to multitask
- Effective communication skills
- 10MB Internet Speed or more
- Full-time availability
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.