Who we're looking for

About 24-7 Intouch and Telligent

In October 2021, 24-7 Intouch acquired what was formerly known as Telligent to expand its service offerings and footprint around the world. Today, 24-7 Intouch has over 20,000 team members, speaking 30 languages, across nine countries, and is obsessed with providing remarkable customer experiences for the world’s most innovative brands.

About the Job

Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers. 

As a Customer Service Associate - Non-Voice, You Will…

  • Provide support and resolve technical issues via email and other electronic communications
  • Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.. 
  • Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
  • Leverage your experience to provide feedback to the team on how to improve our services
  • Drive customer communication during critical events.

As a Customer Service Associate - Non-Voice, You Have…

  • 6 months to 4 years of customer service experience through phone, email and chat. 
  • Fluency in written English
  • Experience in the gaming/tech support (asset) 
  • Excellent oral and/or written communication skills
  • Customer service experience with strong customer focus
  • Excellent team player with experience and passion for gaming
  • Strong multi-tasking skills
  • Strong analytical and troubleshooting skills
  • The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

Benefits of working as a Customer Service - Non-Voice: 

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities 
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working on-site
  • Medical Insurance

By signing this application, the applicant consents to 24-7 Intouch collecting, using, and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

 

  


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