About 24-7 Intouch

24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

About the Job

We are one of the industry's fastest-growing companies and we are expanding our team! We are currently accepting applications for entry-level Inbound Customer Service Representatives (French Bilingual) to work with our new retail services client.

Working as a French Bilingual Customer Service Representative, We Offer:

• Flexible schedules 
• Industry leading benefits
• Excellent advancement opportunities
• Friendly work environment

Working as a French Bilingual Customer Service Representative, You Will:

• Receive and respond to inbound calls gather and verify required information
• Actively listen to the customer, taking their request for product or services.
• Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
• Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
• Ensure proper security procedures are followed on all e-commerce customer interactions
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
• Learn and retain a thorough working knowledge of all existing and new products and services

Working as a French Bilingual Customer Service Representative, You Have:

• French Bilingual a must.
• Some University or Post-Secondary Education preferred
• Must have at least six months’ customer service experience and sales experience
• Past retail or direct sales experience will be considered an asset
• Excellent written communication skills - using proper grammar with smooth flow
• Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
• Strong customer service, analytical and decision making skills
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Strong personal computer usage and Internet proficiency skills
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• Ability to perform basic mathematical functions
• Ability to type 35 wpm minimum with accuracy
• Must successfully pass a background check if required.
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Benefits: Competitive Salary, plus Health/Medical, Dental and Vision Benefits

Availability: Full-time

24-7 Intouch provides Equal Employment Opportunities in accordance with all provincial and federal laws. 24-7 Intouch is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.