About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 25,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

About the Job

Are you interested In a rewarding career working with the world’s most exciting brands? Welcome to IntouchCX! We are where today’s opportunity meets tomorrow’s career. We support your personal and professional growth with customized training and development programs. Your success is our success, and we want to help you reach your goals!

Community Mediators are the link between guests and hosts for this home rental platform. We are seeking advanced English speakers with previous customer service experience.

Benefits:

• Competitive Salary (Up to Q8,250)
• On-site clinic
• Health & life insurance
• Up to $550 extra bonus for the peak season (May, June & July)
• Extra monetary incentives for adherence and OT
• $300 home rental discount on the app every six months.
• Fun, supportive work environment
• Employee discounts, and much more!

Job and Paperwork Requirements:

• English Level B2 or higher
• Legally entitled to work in Guatemala (with original Guatemalan DPI)
• High school diploma or equivalent
• Resume in English
• Original and valid police and criminal records
• Schedule availability
• Availability to work from campus
• 6 months – 1 year of customer service experience
• Call center experience (preferred)
• Problem-solving skills and the ability to keep calm under pressure.
• Amazing people skills. Plus, a performance and customer service mindset

Term of Contract: Full Time. Permanent contract.

Feel free to contact us from Monday to Friday from 8:00 AM to 6:00 PM, or visit us at 5-00 zona 13 WTC building, f1st floor, North Tower

Call us at 24112631 or send us a WhatsApp at 58139210 if you have any questions.

We're waiting for you - join our team today! Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.