Who We're Looking For

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.

About the Job

We are currently hiring full-time Chat / Email Customer Service Representatives!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands from the comfort and safety of your own home? 

Our Chat / Email Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - through emails and chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance and positivity will set you up for success!

Working as a Chat / Email Customer Service Representative, You Have:

  • High school diploma (or equivalent)
  • 6 months – 1 year of customer service experience
  • Call center experience (strong asset)
  • Great typing speed and accuracy
  • Effective communication skills
  • The ability to sit for long periods of time

Benefits of a Chat / Email Customer Service Representative:

  • Chat / Email Only! No voice calls.
  • Flexible schedules
  • Competitive salary
  • Industry-leading benefits - Health, Dental, Vision, 401(k)
  • Amazing career growth opportunities

Benefits: Competitive hourly rates from $11.00/hr-$17.00/hr (varies depending on the client pay scale), plus Health/Medical, Dental and Vision Benefits

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. IntouchCX will comply with all local fair chance ordinances.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. 

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

U.S Department of Labor Posters


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