Who we're looking for
About 24-7 Intouch

24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 20,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
 
We are hiring for a world leader in the entertainment industry and in the digital space. This position offers a great career opportunity for successful candidates to be at the forefront of the digital space and to be working with a dynamic, exciting, and innovative company and partner!
 
About The Job
 
We are seeking an experienced Technical Research Team Member in charge of investigating complex technical issues and making the appropriate recommendations to resolve these issues. We are looking for bright, passionate and energetic individuals who want to be part of this elite team.

Benefits of Working with 24-7 Intouch:
  • Competitive salary - up to Q10,500 a month 
  • Permanent Contract with all law benefits
  • Additional tenure bonus every 6 months
  • Medical Insurance and on-site clinic 
  • Amazing career growth opportunities
  • Fun, supportive work environment
Working as a Technical Research Team Member, you have:
  • 3 - 4 years of technical support experience
  • Previous work experience in a gaming or streaming service
  • Bachelor's Degree in Computer Sciences, Mathematics/Statistics, Computer Applications, or any Technical Graduation.
  • Experience with Google G Suite, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products. 
  • Advanced English level - plus, excellent interpersonal and communication skills.
  • Experience in stakeholder management and ability to take ownership and coordinate with multiple teams and create strong working relationships.
  • Ability and flexibility to work a variety of shifts including days, afternoons, evenings, weekends, and holidays.
  • Availability to work onsite in WTC building, Zone 13, Guatemala City. 

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.

By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
 
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Learn more about us

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Our campuses are located in some of the most exciting and picturesque cities in the world.