IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Technical Support Agents!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

We are seeking experienced Technical Support Agents in charge of investigating complex technical issues and making the appropriate recommendations to resolve these issues. We are looking for bright, passionate and energetic individuals who want to be part of this elite team.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!

Benefits of Working as a Technical Support Agent:

• Flexible schedules
• Competitive salary
• Amazing career growth opportunities
• On-site clinic
• Health & life insurance
• Employee discounts on gyms and universities, and much more!

Working as a Technical Support Agent, You Will:

• Assist all customers through inbound calls, emails, and/or chats.
• Communicate a variety of information to the customer.
• Be an active listener and help resolve customer inquiries.
• Provide a meaningful and positive experience with every customer interaction.
• Learn and retain a thorough working knowledge of all existing and new products and services.

Working as a Technical Support Agent, You Have:

• 3 - 4 years of technical support experience
• Previous work experience in a gaming or streaming service
• Experience with Google G Suite, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products
• English Level B2 or higher
• Legally entitled to work in Guatemala (with original Guatemalan DPI)
• Bachelor's Degree in Computer Sciences, Mathematics/Statistics, Computer Applications, or any Technical Graduation preferred
• Original and valid police and criminal records
• Availability to work from campus
• Problem-solving skills and the ability to keep calm under pressure
• Amazing people skills. Plus, a performance and customer service mindset

Availability: Full-time (some shifts may depend on availability).

Join our team today! Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.