About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

About the Job:

Our ideal candidate shall have excellent customer service skills and be passionate about helping customers. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool.

We are hiring for a world leader in the food and retail automation space who has transformed the retail experience! Our client provides state-of-the-art solutions to retailers to automate their processes and ensures hoppers are happy and have a great shopping experience. We are looking for people who are talented and dynamic individuals looking to join a quick-growing pioneer account!

Benefits and Perks:

• Transport Allowance of 5000 every month / or Company Transport pick and drop provided
• Competitive compensation package.
• This account will initially be on site for training and later will shift employees to a work-from-home arrangement (Must be willing to return to campus when ready)
• Full Time, Permanent roles
• Back office/data annotation work

As a Back Office Agent, You Have:

• Internet connection at home with a speed of 100 MBPS
• Process data in various formats such as video, images, or text
• Above average written communication skills
• High attention to detail
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• Maintain a secure, high-speed internet connection
• Ability to plug an ethernet cable into a modem
• Have a dedicated workspace in their homes or remote locations to provide services to the Company

As a Back Office Agent, You Will:

• Customer Service Representative (CSR) will assist with back office duties that will consist predominantly of data annotation.
• This position offers a great career opportunity for successful candidates to work with a leader in retail space automation.
• Process data in various formats such as video, images, or text
• Ensure policies and procedures are followed
• Maintain thorough knowledge of systems
• Deliver exceptional customer service[3]
• Above average written communication skills
• Learn and retain a thorough working knowledge of all existing and new processes and procedures
• Achieve assigned Key Performance Indicators
• Attend Team Meetings/additional training sessions as scheduled
• Performs other duties as assigned

Education / Experience Requirements:

• Above average written communication skills Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow up multiple tasks/details with accuracy and timeliness
• Ability to operate a personal computer
• Ability to adhere to all organizational policies and procedures
• Must successfully pass a background check
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• Any Graduate
• 0 to 3 years of customer service experience or equivalent

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using, and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.