Who we're looking for

About Us

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch's customizable customer care platform allows clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 20 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

24-7 Intouch has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after 24-7 Intouch was named by Forbes as one of America's Best Large Employers for 2022, and a Top Employer for New Grads.

About the Job:

We are hiring for a world leader in the entertainment industry and in the digital space! We are looking for bright, passionate and energetic individuals who want to be part of this elite team.  This position offers a great career opportunity for successful candidates to be at the forefront of the digital space and to be working with a dynamic, exciting and innovative company and partner!

Benefits and Perks:

  • Additional Skill based allowance of ₹5000 post 6 months / ₹10000 post 12 months / ₹15000 post 18 months and ₹ 20000 post 24 months of proficiency in the program 
  • Excellent relocation packages for those relocating to Hyderabad
  • Transport Allowance of 5000 every month / or Company Transport pick and drop provided 
  • A total compensation package of 60K to 80K per month depending on tenure and experience 
  • 100% on-site role 
  • Full Time, Permanent roles 

As a Senior Technical Support Associate, You Have:

  • Must have 3 to 4 years of Technical support experience
  • Bachelors in Computer Sciences, Mathematics/Statistics, Computer Applications or any Technical Graduation.
  • Strong technical support experience and background with the ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills. Data analysis experience preferred
  • Excellent English communication skills both verbal and written communication. The ability to speak accurately, using proper grammar, and good enunciation and are able to communicate and engage in discourse fluently
  • Experience in cross-functional stakeholder management and be able to take ownership and coordinate with multiple teams and create strong working relationships
  • Ability and flexibility to work a variety of shifts including days, afternoons, evenings, weekends and holiday

As a Senior Technical Support Associate, You Will:

  • 80% Incident management / 20% Voice
  • Serve as lead researchers and investigators for the client and their customers
  • Serve as a main point of contact for in depth technical and product-based questions, and escalations from Global Customer Support teams
  • Must be able to investigate complex technical issues and make the appropriate recommendations to resolve these issues 
  • Skilled in data analytics to be able to see emerging patterns and trends and provide recommendations for product changes that can help with overall efficiency and address any issues noted
  • Excellent communication skills both written and verbal
  • May need to prepare knowledge base materials or even external facing articles on issues encountered to assist a global customer base

Education / Experience Requirements:

  • Experience in gaming, Streaming service, and Technical Support will be preferred 
  • Experience with Google G Suite, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products is a must
  • Excellent communication skills to interact with inter-department issues/resolutions 
  • UG: B.A in Any Specialization, B.Tech/B.E. in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.Sc in Maths, Computers, Statistics, BCA in Computers
  • PG: M.Tech in Any Specialization, M.Com in Any Specialization, MCA in Any Specialization, MS/M.Sc(Science) in Any Specialization, M.A in Any Specialization

Compensation:

  • Competitive salary from ₹ 6,50,000 - 9,50,000 P.A.
  • 50000 Joining Bonus
  • 45000 min. in hand to 60000 min. in hand for the candidate with the right experience
  • Role: Technical Support – 80% Incident Management / 20% Voice
  • Industry Type: BPO / Call Centre
  • Functional Area: Customer Success, Service & Operations
  • Employment: Full Time, Permanent

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.

By signing this application, the applicant consents to 24-7 Intouch collecting, using, and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.


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