About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
We are currently hiring Inbound Customer Service Representatives!
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?
Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!
Benefits of Working as a Customer Service Representative:
- Flexible schedules
- Competitive salary - $14.00-$16.00/hr (varies depending on client scale)
- Industry-leading benefits - Health, Dental, Vision, 401(k)
- Amazing career growth opportunities
Working as a Customer Service Representative, You Will:
- Assist all customers through inbound calls, emails, and/or chats.
- Communicate a variety of information to the customer.
- Be an active listener and help resolve customer inquiries.
- Provide a meaningful and positive experience with every customer interaction.
- Learn and retain a thorough working knowledge of all existing and new products and services
Working as a Customer Service Representative, You Have:
- A High school diploma (or equivalent)
- 6 months – 1 year of customer service experience
- Great communication skills, both verbal and written.
- Eagerness to receive feedback, embrace coaching and demonstrate changes as a result
- The ability to be consistently ready to work and on time as scheduled.
- The ability to type at least 35 wpm with accuracy
- The understanding you will be working on site at our state-of-the-art campus in Aurora, CO.
- There is no deadline; we accept applications on an ongoing basis.
Availability: Full-time (some shifts may depend on availability).
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.
Please note that any such advancement or growth opportunity within the company does not constitute the filing of a vacancy or open position and instead constitutes an opportunity to advance into a more senior role based on time in service and exceeding company expectations.
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. IntouchCX will comply with all local fair chance ordinances.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
