Who We're Looking For

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

About the Job

We are currently hiring Customer Service Representatives (Arabic / English Bilingual) for our pioneer account!

Working as a Customer Service Representative (Arabic / English Bilingual), We Offer:

  • Competitive salary - EGP 14,000 - 14,500 per month
  • Amazing career growth opportunities 
  • Work on-site at our brand-new office in Cairo

As a Customer Service Representative (Arabic / English Bilingual), You Will: 

  • Answer calls in Arabic and English based on the needs of the customer 
  • Provide personalized customer service at the highest level.
  • Ensure proper security procedures are followed for all customer interactions. 
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to customers. 
  • Learn and retain a thorough working knowledge of all existing and new products and services.
  • Other tasks/functions that may be assigned by the account as per business requirements

As a Customer Service Representative (Arabic / English Bilingual), You Have:

  • The ability to speak, read, and write fluently in English and Arabic 
  • Great communication skills, both verbal and written.
  • The ability to be consistently ready to work and on time as scheduled.
  • Ability to work changing shifts, including evenings and weekends. 
  • The understanding you will be working on-site at our state-of-the-art campus in Cairo.

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! 

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.