About 24-7 Intouch
24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
Working as a Spanish Bilingual Customer Service Representative, We Offer:
- Flexible schedules
- Industry leading benefits
- Excellent advancement opportunities
- Friendly work environment
Working as a Spanish Bilingual Customer Service Representative, You Will:
- Receive and respond to inbound calls gather and verify required information
- Actively listen to the customer, taking their request for product or services.
- Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
- Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure proper security procedures are followed on all e-commerce customer interactions
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new products and services
Working as a Spanish Bilingual Customer Service Representative, You Have:
- Spanish Bilingual a must.
- Some University or Post-Secondary Education preferred
- Must have at least six months’ customer service experience and sales experience
- Past retail or direct sales experience will be considered an asset
- Excellent written communication skills - using proper grammar with smooth flow
- Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
- Strong customer service, analytical and decision making skills
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Strong personal computer usage and Internet proficiency skills
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to type 35 wpm minimum with accuracy
- Must successfully pass a background check if required.
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Benefits: Competitive Salary, plus Health/Medical, Dental and Vision Benefits
24-7 Intouch is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department. 24-7 Intouch also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.