About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.
IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.
About the Job
Are you a people person who’s passionate about research, problem-solving and helping others? We’re looking for people with personality, who love making an impact with every customer interaction, for the role of Financial Customer Service Representatives for a reputable banking/investment firm.
As a Financial Customer Service Representative, You Will...
- Respond to day-to-day inquiries from inbound phone calls
- Research, troubleshoot, and resolve complex issues, ensuring first call resolution
- Assist with account inquiries in a timely manner
- Provide guidance on accurate completion of forms and all paperwork needed for streamlined processing of requests
- Make positive suggestions on improving and streamlining the caller experience
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Adherence to all policies including confidentiality, attendance, etc.
- Consistently demonstrate customer service skills (i.e. empathy, active listening & helpfulness)
- Assist callers in a courteous, polite and professional manner at all times
As a Financial Customer Service Representative, You Have...
- High School Diploma or equivalent required (Associate’s Degree or equivalent experience preferred)
- Minimum of 3 years of customer service or call center experience preferred
- Experience using Windows PC with navigating on the Internet
- Excellent verbal and written communication, problem solving, listening and computer skills
- Ability to work independently or in a team, take ownership, and pay attention to detail
- Experience in successful research and resolution of customer service issues
Our client mandates thorough pre-employment background checks and a drug screening.
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. IntouchCX will comply with all local fair chance ordinances.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
