About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Customer Service Representatives!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!

Benefits of Working as a Customer Service Representative:

• Flexible schedules
• Competitive salary
• Amazing career growth opportunities
• On-site clinic
• Health & life insurance
• Employee discounts on gyms and universities, and much more!

Working as a Customer Service Representative, You Will:

• Assist all customers through inbound calls, emails, and/or chats.
• Communicate a variety of information to the customer.
• Be an active listener and help resolve customer inquiries.
• Provide a meaningful and positive experience with every customer interaction.
• Learn and retain a thorough working knowledge of all existing and new products and services.

Working as a Customer Service Representative, You Have:

• English Level B2 or higher
• Legally entitled to work in Guatemala (with original Guatemalan DPI)
• High school diploma or equivalent
• Original and valid police and criminal records
• Availability to work from campus
• Problem-solving skills and the ability to keep calm under pressure.
• Amazing people skills. Plus, a performance and customer service mindset

Availability: Full-time (some shifts may depend on availability).

Join our team today! Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.