Who We're Looking For

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.



Are you a problem solver? Do you like making meaningful connections with people? Are you interested In a rewarding career working with the world’s most exciting brands? Welcome to IntouchCX! Our Customer Service Representatives are passionate about making every customer interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. We are looking for someone who Is fun but is also professional while making a positive impact with every customer interaction

We also want people with drive and ambition, who want a career, not just a job. Punctuality, performance, and positivity will set you up for success. Our culture fosters personal and professional growth, and our innovative training programs are designed to take you to the top.


BENEFITS: $700 USD hiring bonus! Competitive Salary (Up to Q12,750 a month). Q1,000 tenure bonus every 6 months. Plus, plenty of opportunities for career advancement within the company


  • English Level B2 or higher
  • French Level B2 or higher
  • Problem-solving skills and the ability to keep calm under pressure.
  • Amazing people skills. Plus, a performance and customer service mindset
  • High school diploma or equivalent.
  • Legally entitled to work in Guatemala (Guatemalan or Foreign with permanent work permit and permanent residence).
  • DPI original and copy
  • Printed Resume in English
  • Original and valid police and criminal record
  • This position is overnight with overnight training 

TERM OF CONTRACT: Full Time. Permanent contract

Work from home and complete your application process online


Feel free to contact us from Monday to Friday from 7:00 AM to 8:00 PM & Saturdays from 8:00 AM to 12:00 PM.

Call us at 24112631 or send us a WhatsApp at 58139210 if you have any questions.

We're waiting for you - join our team today!


By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.