Tell us a bit about yourself
If you have questions about your application please call
Who we're looking for
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191
YOU WILL:
- Answer calls in native language and/or English based on the needs of the account, who have specific inquiries and resolve issues/concerns
- Build customer’s interest in the services and products offered by the company;
- Provide personalized customer service of the highest level;
- Other tasks / functions that may be assigned by the company as per business requirement. These may change from time-to-time to reflect the changing requirement of the role and business'
YOU HAVE:
- Can read and write fluently in English.
- Experience in a fast-paced, customer-focused environment.
- Possesses above-average communication skills.
- Ability to establish phone conversation and rapport with customers.
- Must be assertive, persuasive, and has the passion to influence other people and should be high-spirited.
- Strong knowledge of MS Office applications;
- Willing to accept that functions and responsibilities that may be modified based on the needs of the account (i.e.work during holiday season, shifting schedules and/or weekends; handle any contact channel such as chat, email and social media
Education/Experience Requirements
- At least 1 year experience preferably in a BPO setup
- Willing to work in U.P. Town Center, Katipunan Ave., Quezon City
- Can start immediately
