Who We're Looking For

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.

  • Answer calls in native language and/or English based on the needs of the account, who have specific inquiries and resolve issues/concerns
  • Build customer’s interest in the services and products offered by the company;
  • Provide personalized customer service of the highest level;
  • Other tasks / functions that may be assigned by the company as per business requirement. These may change from time-to-time to reflect the changing requirement of the role and business'
  • Can read and write fluently in English.
  • Experience in a fast-paced, customer-focused environment.
  • Possesses above-average communication skills.
  • Ability to establish phone conversation and rapport with customers.
  • Must be assertive, persuasive, and has the passion to influence other people and should be high-spirited.
  • Strong knowledge of MS Office applications;
  • Willing to accept that functions and responsibilities that may be modified based on the needs of the account (i.e.work during holiday season, shifting schedules and/or weekends; handle any contact channel such as chat, email and social media
Education/Experience Requirements
  • At least 1 year experience preferably in a BPO setup
  • Willing to work in U.P. Town Center, Katipunan Ave., Quezon City
  • Can start immediately
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.