About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.
IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.
About the Job
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?
Our Chat Agents are passionate about delighting customers by making every interaction through text an unforgettable experience. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
Working as a Chat Agent, You Have:
- Strong English proficiency
- A High School Diploma
- Typing speed - 35 WPM or above
- The ability to utilize standard text, and personalized responses to aid customers on their needs
- Strong grammar and spelling skills
- The ability to multitask
- Effective communication skills
- The ability to meet or exceed chat established KPI’s consistently (QA, concurrency, availability, % of declines against # of chats offered)
- 10MB Internet Speed or more
- Full-time availability