About 24-7 Intouch
24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?
Our Chat Agents are passionate about delighting customers by making every interaction through text an unforgettable experience. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
Working as a Chat Agent, You Have:
- Strong English proficiency
- A High School Diploma
- Typing speed - 35 WPM or above
- The ability to utilize standard text, and personalized responses to aid customers on their needs
- Strong grammar and spelling skills
- The ability to multitask
- Effective communication skills
- The ability to meet or exceed chat established KPI’s consistently (QA, concurrency, availability, % of declines against # of chats offered)
- 10MB Internet Speed or more
- Full-time availability