Who We're Looking For

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

Our Chat Agents are passionate about delighting customers by making every interaction through text an unforgettable experience. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.

Working as a Chat Agent, You Have:

  • Strong English proficiency
  • A High School Diploma 
  • Typing speed - 35 WPM or above 
  • The ability to utilize standard text, and personalized responses to aid customers on their needs 
  • Strong grammar and spelling skills
  • The ability to multitask 
  • Effective communication skills  
  • The ability to meet or exceed chat established KPI’s consistently (QA, concurrency, availability, % of declines against # of chats offered)
  • 10MB Internet Speed or more
  • Full-time availability
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.
 
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
 
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
SMS* : By selecting "Yes", you consent to receive alerts from IntouchCX via text message regarding this exciting opportunity!
Message and data rates may apply. You will receive message depending on your application process. Text HELP for help or STOP to cancel.
Privacy Policy / SMS Terms of Service
Have a referral code? Click here!